Abbott and Alderson first introduced the concept of customer experience in the 1950s, and since then, many numerous models, articles and numerous scientific titles have been published. Creating a ...

According to a recent study by KPMG, approximately 93% of all U.S. multinational organizations are undergoing some level of transformation in their business models—ranging from adjusting business ...

The strategic management process is more than just a set of rules to follow. It is a philosophical approach to business. Upper management must think strategically first, then apply that thought to a ...

If there’s one thing we can learn from superheroes, it’s that one person can make a difference. Just one person’s actions can have a ripple effect on people close to them, on people they’ve never met, ...

Student Organizations (including Fraternities, Sororities, all sports teams and other groups recognized by the University) should serve as role models to their peers in upholding Drexel University's ...