Recently, there’s been a lot of talk on LinkedIn and other business forums about the importance for businesses to document their processes — and that’s a really good thing. (I’m not just biased ...

Documentation is key to successful business processes. It allows you to have procedures in place to expand your company with ease as you face anything from employee conflict to crisis communications.

QUESTION: I run a small business and have reached the conclusion that I need to document my processes. However, there is so much to do that I’m not sure where to start. What processes need to be ...