TROY, Mich.: 12 Dec. 2024 — Auto lenders that deliver a strong digital customer experience via their websites and mobile apps enjoy much higher levels of digital self-service and have customers who ...

The transition from traditional content management systems (CMS) to digital experience platforms (DXP) and the adoption of headless architecture mark a new era of content delivery and customer ...

Steve Jobs once said that people do not know what they want until you show it to them. The basics of digital interaction strategy adoption lie in the essentials of user needs. More often than not, the ...

We didn’t just track DX headlines in 2025 — we traveled to get the context behind them. Here’s what stood up to reality.

As utility customers increasingly seek seamless digital interactions, a new study by J.D. Power finds that many electric, natural gas, and water utilities face challenges in meeting customer ...

TROY, Mich.: 5 Dec. 2023 — With customers saying their average auto repair cycle time has doubled in the past two years—now topping 23 days—and the average home repair cycle time increasing as well, ...

“Customer experience” has become an industry buzz phrase over the past year — and it has led many leading convenience store chains to enhance, and sometimes even reinvent, the experience their ...

Business leaders often invest heavily in digital customer experience (CX)—optimizing websites, refining service interactions and streamlining operations. However, I find that one of the most powerful ...

Lycamobile, the world's largest international mobile virtual network operator serving over 16 million customers across 23 countries, is undergoing a profound technological transformation. Since its ...

When banks merge, the focus is often on cost savings and market expansion. But bigger doesn’t always mean better, especially in the digital world. Today’s customers demand speed, personalization and ...

NEEDHAM, Mass.--(BUSINESS WIRE)--Forward-looking organizations have been pursuing digital transformation (DX) with the goal of creating new sources of value through digital products, services, and ...