Today's customer journey requires interacting with users across multiple touchpoints. Purpose-built AI can help streamline customer touchpoints and history to help meet CX expectations. NICE offers ...

The retail industry has undergone major disruptions in recent years, with the pandemic accelerating the shift to ecommerce and forcing retailers to experiment with new digital services. This digital ...

Having a query or any grievance for any financial service is a troublesome event at times. There is a waiting time to speak to an executive even for a small query and sometimes the wait gets prolonged ...

When your users need to run a parameter query while they're working in a form, this custom button will save them some time. Users can enter criteria directly into a parameter query’s dialog box, but ...

Meesho has rolled out GenAI-powered voice bot for customer support, with human-like assistance. While the feature is still being scaled up, it is currently handling around 60,000 calls daily in ...